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DHL Global Forwarding rolls out ‘smoother, more efficient’ customer portal

DHL Global Forwarding rolls out ‘smoother, more efficient’ customer portal

Customers of DHL Global Forwarding (DGF) are set to benefit from a suite of upgrades to its customer portal, myDHLi.

Customers of DHL Global Forwarding (DGF) are set to benefit from a suite of upgrades to its customer portal, myDHLi, the global logistics giant announced during the myDHLi Digital Summit 2024 on Thursday, May 16.

The upgrades, which focused on resilience, usability and sustainability, are expected to enhance the portal’s functionality and provide more actionable insights to approximately 20,000 myDHLi users.

After seeing “remarkable growth” in its virtual assistant, Aida, since its launch in 2019, the forwarding giant introduced a new Generative AI-powered virtual assistant, offering a “much smoother and much more efficient experience” for its customers.

In recent years, global trade has been rocked by a series of unforeseen disruptions and crises, ranging from the Red Sea vessel attacks to the ongoing Russia-Ukraine conflict, as well as other geopolitical tensions in the Middle East.

To respond to such disruptions, DGF redesigned myDHLi’s tracking module, providing more transparency. 

It now allows portal users to easily sift through their shipments and filter them by “exceptions,” alerting them when a particular shipment encounters irregularities during the process.

Aside from exceptions, the redesigned interface also consolidates other shipment information — including house bills, status, timestamps, and locations — on a single screen, eliminating the need for scrolling through different panels in the portal.

Other module upgrades include improved information filtering on mobile devices and visibility of customs declarations in the shipment details section.

On sustainable initiative

Recognizing the increased importance of a sustainable approach to logistics operations, DGF also introduced key upgrades in the customer portal’s GoGreen dashboard.

The GoGreen Plus service is made available to customers which means that they can opt to use Sustainable Aviation Fuel (SAF) and reduce their shipments’ greenhouse gas emissions.

SAF cuts carbon emissions up to 80% compared to traditional jet fuel, the International Air Transport Association reported.

Under the same service, users can also see the total footprint reduction of each shipment.

According to Davies, the forwarding giant uses the industry standard EcoTransIT to calculate emissions which goes through independent auditing with testing, inspection and certification firm SGS.