FedEx launches intelligent AI-powered customs solutions in APAC to streamline global trade

Singapore, Aug 14, 2025 — Federal Express Corporation (FedEx), one of the world's largest express transportation companies, today recently launched two AI-powered tools — Customs AI and the Harmonized Tariff Schedule (HTS) Code Lookup Feature across Asia-Pacific (APAC) markets. These solutions are designed to simplify the often-complex process of completing global shipping documents needed for international shipments, empowering businesses and individuals to ship with greater ease, accuracy, and confidence.

Inaccurate shipping documentation continues to be a major challenge in global trade. To address this challenge, FedEx has integrated new tools into its FedEx Ship Manager™ platform at fedex.com, offering customers an intuitive solution to more seamlessly navigate shipment requirements.

“At FedEx, we are driven by our commitment to delivering flexibility, efficiency, and intelligence for our customers,” said Salil Chari, senior vice president of marketing & customer experience for APAC at FedEx. “By leveraging advanced digital insights and intuitive tools, we’re empowering businesses with the agility to adapt, the efficiency to streamline operations, and the intelligence to make better decisions. These innovations not only simplify global trade but also enable our customers to grow their businesses with confidence in an ever-evolving marketplace.”