Former FedEx exec Dr. Siow on AI in talent management: ‘It’s starting to tip the balance’
30 Oct 20235 min read
Summary
- Dr. Choon Neo Siow, formerly of FedEx, argues that artificial intelligence (AI) is now starting to reshape talent recruitment and management by enabling real-time data collection and analysis.
- She emphasises that while AI can automate many administrative HR tasks, human professionals must still focus on gathering soft-data (e.g., emotions, culture, context) and actively engage in daily operations to make AI systems meaningful.
- Dr Siow warns that ethics, bias and privacy concerns cannot be overlooked in AI adoption for HR, and she proposes that HR professionals collaborate in designing AI tools so that machines complement rather than replace human judgement.
For Dr. Choon Neo Siow, who used to work at FedEx as the Managing Director for Training and Performance Enhancement, it’s time for the industry to leverage the power of artificial intelligence (AI) in talent recruitment and management.
During an insightful interview with Amos Tay, Value Chain Asia’s Editor-in-Chief, Dr. Siow touched upon AI’s role in human resource management (HRM). And also what the industry’s future would look like as it embraces the transformative potential of AI.
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“With AI, nowadays, you can collect data on the spot and churn the analysis out on an ongoing basis, literally…You can, then, improve on your test items and predictability almost immediately,” she shared.
Data-driven AI enhances HR’s role and efficiency
Dr. Siow emphasized that AI’s data-driven approach will revolutionize the HR industry by driving a smarter and more efficient talent acquisition and management system.
According to Dr. Siow, HR’s lack of ethnographic presence in the workplace has often been due to lack of time. AI’s integration into Human Resources (HR) operations can relieve HR professionals of tedious administrative duties. It allows them to focus more on higher-value tasks that are of great importance to talent management and organizational development work.
AI and the issue on human replacement
Although AI brings undeniable efficiency, Dr. Siow believes that human intervention remains integral to talent acquisition and management. Such offers insights beyond mere quantifiable data.
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“I don’t see AI replacing recruiters in the immediate future because you still need the human ability to provide information about context,”she said.
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